General conditions


Rental Agreement / Booking Terms and Conditions

This agreement is between the guest and RENT4REST Lda, the company who is duly authorized to arrange the rental of the accommodation. The letting of the property is intended solely for short term residential purposes of a special transitory nature, specifically self-catering accommodation, designated by the Portuguese Law by “Alojamento Local”.

All guests should know that when they make a booking with RENT4REST they are accepting this Terms and Conditions document, so please read it carefully.

 

Booking Information

After booking an apartment the guest will receive an e-mail from RENT4REST with the reservation confirmation and a link to access the guest area on our website.

On the guest area, the guest will be able to check-in online, see important information about the property, send messages to the company, manage included / extra services, and add extra services to the booking.

It is mandatory to conclude online check-in before arrival. We are obliged by law to know the guest travel information (flight number, arrival time, transport from the airport) to arrange a check-in time and guest details (name, passport, country, birthdate, etc.). The Portuguese Borders and Foreigners Services (SEF) requires this data of all guests staying in Portugal.

RENT4REST cannot assume any responsibility if the guest fails to fill in the check-in-online.

 

Check-In / Arrival Instructions

Check-in standard

  • Apartments in Lisbon, Estoril and Sesimbra 15:00 PM- 22:00.
  • Sesimbra Vila - 16:00 – 22:00
  • From 22:00 to 10:00 AM there is a 25€ late check-in fee to be paid in cash to our staff.

Please contact us after picking up your luggage or 1 hour before arrival to confirm your arrival time at the property.

All contacts will be on the reservation confirmation email. We cannot assume any responsibility if the guest fails to contact us in advance.

 

Check-Out / Departure Instructions

Check-out standard - until 11:00 AM.

When leaving the property, guests must be sure to leave windows closed, gas appliances, air-conditioning, heating, and the lights turned off.

 

Payments

  • A pre-payment it´s required to confirm a booking. The deposit amount depends on the property and will be indicated on the booking form.
  • Outstanding payments must be paid 7, 14 or 30-days prior check-in date (according to property booking conditions).
  • All rates are calculated and must be paid in Euro currency.

 

Lisbon / Estoril City Tax

Please note that in Lisbon and Estoril there is a city tax of 2EUR per person/night.

 

Cancellation Policy

Payments done are non-refundable.

All cancellations must be sent by email– Cancellations by telephone cannot be accepted.

 

Travel Insurance

Unforeseen events can, and occasionally do happen, and we cannot make exceptions to the RENT4REST cancellation policy. We recommend that you subscribe travel insurance to cover both the cost of your flight and accommodation in case of an unforeseen cancellation of your trip. More information here - https://www.rent4rest.com/usefulinformation/

 

Property Damage

Immediately after guest departure, the accommodation is checked by RENT4REST staff. The accommodation must be left in a reasonable and clean condition or cleaning charges may be applicable. In the event incurred careless damage to the accommodation, it´s furniture and appliances is found, or if the accommodation requires excessive cleaning or any item has become missing, the guest acknowledges and agrees that RENT4REST can debit to their credit card the respective amount of the fair market price to replace said items or correct the items above mentioned.

 

Apartment Keys

Guests must be careful not to lose or leave keys inside the properties. Additional fees are applicable and will be charged for lost keys or lockouts. Fees are charged as follows:

  • 50€ for each set of keys lost or not returned and 20€ for each parking/entrance cards.
  • Hiring a locksmith service - The guest will be responsible for the full fee charged by the service provider. The service provider’s fee is based upon the day of the week and hour of the service, complexity, materials, time spent and other variables.

 

Smoking

No smoking. All our rentals are smoke-free. By agreeing with these terms and conditions, you are stating that you will not smoke in our properties. Violation of the policy will result in a 100€ special cleaning charge applied to your credit card and immediate eviction without compensation.

 

Noise

According to the Portuguese Law, quiet hours are from 22:00 to 08:00 AM please respect the neighbour's rest and privacy. If the neighbours call the police due to disturbances, this will result in immediate eviction without compensation.

 

Occupancy

Occupancy is restricted to the number of guests clearly stated in the booking. RENT4REST do not allow any type of party, loud music, or joining of people that exceeds the limit of occupants of the apartment. Violation of this policy may result in immediate eviction without compensation. We do not accept reservations from anyone under 18 years of age. We do not allow persons under 18 to occupy a property unless accompanied by someone over 18 years of age.

 

Cleaning:

The property is cleaned prior to your arrival. If you need additional cleaning services, please let us know. This service is charged separately from the booking rate, and the price will vary depending on the property and number of guests.

 

Laundry

Bed linens and towels are provided and included in your daily rate. All sheets and towels are owned by RENT4REST and cost € 20 per unit. These items are available for purchase upon request.

 

Conditions of use

We do not accept reservations for illegal or immoral activities. The guest whose name is on the booking confirmation email will be responsible for the behaviour of the entire group and agrees to avoid any illegal activity.

 

Pet Policy

Animals are not accepted at any of the RENT4REST Properties. Violation of this policy will result in a 100€ special cleaning charge applied to your credit card and immediate eviction without compensation.

 

Items left in the apartment

RENT4REST is not responsible for any item left inside the apartment after check-out. Any belongings found at the apartment can be returned upon request. The guest is fully responsible for all transport and mail costs related to the process of returning their belongings.

 

Special Requirements

Please advise us, during the booking process, of any special needs or requirements you may have, including mobility issues. While every effort is made to fulfil your requests, unfortunately, we cannot guarantee these and failure to do so will not constitute a breach of contract.

 

Unforeseen Circumstances and Force Majeure

RENT4REST accepts no liability and will not pay any compensation where the performance of its obligations is prevented or affected directly or indirectly by or as a result of force majeure or any circumstances beyond its reasonable control including, but not limited to, pandemic, flood, earthquake, extremely adverse weather conditions, natural disasters, other acts of God, acts of terrorism, fire or failure of electric power, gas, water, or other utility services, plant machinery, computers, vehicles or any collapse of building structures.

In the rare case that an apartment that is booked becomes unavailable, due to Unforeseen Circumstances, RENT4REST we will take any necessary steps to relocate the guest to an apartment with similar characteristics. If the guest does not accept the relocation, the total amount (excluding costs related to the days when the apartment was used by the guest, if applicable) will be refunded, but neither the owner nor RENT4REST will be liable to the guest for any further amount in respect to the cancellation of the booking.

 

Liabilities

RENT4REST’s liability is limited to the services provided. Our responsibility is limited to the amount of the value of the rental, plus any other costs for services done by RENT4REST and requested by the client.

RENT4REST shall not be responsible for any occurrences outside the boundaries of the apartment such as (but not limited to): the building´s cleaning and maintenance, outside noises, construction, neighbours or any other issue not directly related to the apartment itself.

The photos and descriptions of the apartments are produced by RENT4REST. Minor changes in the apartment may occur compared to the pictures on the website, without compromising the overall condition and amenities. RENT4REST will not compensate guests, refund fees, or relocate guests to other apartments based on taste or the likeness of the apartment. It is the responsibility of our guests to assure, before booking, that the area or neighbourhood they choose to stay in is to their liking.

RENT4REST shall not be responsible for any damage, caused directly or indirectly, that may occur during the stay of the guests in the apartment, such as (but not limited to): injury to person or possessions, theft or criminal behaviour, losses due to fire or misconduct, etc. The same applies in respect to any deficiencies in the supply of gas, electricity, water or internet. RENT4REST is not responsible for potential delays, accidents, loss, or change of schedule or rates that are related to our supplier’s services.

RENT4REST and staff are not responsible for errors and omissions, misrepresentation by third parties, disputes between a guest and a third party, or the content of external links other than the one on which the booking took place. In the event, guests fail to comply with these terms and conditions, or in the case of misbehaviour by the guests RENT4REST reserves the right to require guests to leave the apartment without any compensation or refund of fees paid.

UNUSUAL SITUATIONS AND LEGAL STUFF

About the terms and conditions

RENT4REST reserves the right to update its terms and conditions at any time as required. It is the responsibility of parties using the RENT4REST service to review these terms and conditions in the case of a change before making a booking.

By agreeing to use the RENT4REST service it is understood that the guest accepts any changes and that all parties will comply with these changes.

These terms and conditions do not affect the guests’ consumer statutory rights.

 

Applicable law

RENT4REST is registered in Portugal, hence these Terms and Conditions are subject to Portuguese law.

The Portuguese Courts shall have sole jurisdiction in the event of legal action concerning any accommodation booking with RENT4REST.

 

Complaints

Any complaint must be notified to a representative of Rent4Rest immediately to booking@rent4rest.com so that an on-the-spot investigation can be made if necessary and remedial action taken if required.

 

01-04-2020