FAQs

FAQ

Booking & Cancellation

What is the difference between a hotel and a vacation rental?

All of our vacation rentals are owned by private home-owners and can be preferable to hotels for a number of reasons. They are typically more comfortable, offer kitchens for preparing meals and are more accommodating to those traveling with children. Vacation rentals also offer a wider variety of accommodations which enables them to fit any vacation need, be that a city studio for 2 or a beach villa for 8.

What is the difference between Rent4Rest website and Booking.com / Homeaway / Airbnb / FlipKey ?

Booking.com / Homeaway / Airbnb / Flipkey are advertising sites. We are the property management company that manages everything from marketing to maintenance and housekeeping. We advertise on other sites to get our homes the most visibility. The best guaranteed rate is offered on our website.

How do I pay for a reservation?

We accept the following credit cards: Visa, Mastercard, Discover, American Express.

At the moment of booking, 50%, of the total price of your stay, will be charged. The rest plus the refundable security deposit will be payed 30 days before arrival. If you are booking within 30 days, we will ask for full payment up front. After the booking is made we will send all the necessary information: property instructions, Check-in information, City Guidal and booking invoice.

What is and when I will receive my Refundable Security Deposit?

The Security deposit paid will be refunded in a maximum of 7 days after check-out once the rental is inspected and approved for no damage and if the following criteria are met:

1.) Number of occupants does not exceed maximum occupancy/rate. Maximum occupancy does not only refer to the number a home can sleep, this is also the number of people allowed in the home at any given time. It is determined by the licensing authority. Please abide by the maximum occupancy number for the home at all times.

2.) No damage to building, furniture, or appliances, was made.

3.) The rental rules are followed.

There are any Rental Rules I should follow?

1.) All our properties are strictly non-smoking. Your security deposit will be charged if we need to clean the apartment or use products to eliminate odors.

2.) According to the Portuguese Law, the hours of silence are from 22:00 to 07:00 please respect the neighbours.

3.) You and your guests are using our home at your own risk. We nor the owner of the property will be held responsible for any injuries that occur at the vacation rental or for any lost or stolen items.

4.) Do not move the furniture.

5.) SEF ACCOMMODATION BULLETIN: The SEF accommodation bulletin is mandatory to ALL foreign visitors in Portugal, as it is intended to monitor foreign nationals in the country. All foreign citizens, including nationals of other member states of the European Union, must complete an accommodation bulletin when staying in a hotel, tourist resort, local lodging establishment or similar tourist accommodation.

What is RENT4REST cancellation policy?

Apartments

  • You may cancel within the first 24 hours of booking the reservation with a full refund.
  • Rental payments are 100% refundable until 30 days prior to the check in date.
  • 50% reservation fee will be charged for all canceled reservations up until 1 week prior to check in.
  • There are no refunds If the guest cancels less than 7 days prior to the check in or after the check in date for early checkouts.

Vilas

  • You may cancel within the first 24 hours of booking the reservation with a full refund.
  • The 50% reservation fee will be charged for all canceled reservations up until 1 week prior to check in.
  • There are no refunds If the guest cancels less than 7 days prior to the check in or after the check in date for early checkouts.

If you want to make a booking cancellation or modification, please contact us. If you made a reservation through a different website, please contact them directly for the cancellation.

Would I need to sign a rental contract for renting a vacation rental?

By booking a reservation, guests acknowledge and agree to abide by Rent4Rest rental policies.

What is your children policy?

All children under 3 years stay free of charge when using existing bedding or a baby cot. Maximum capacity of extra beds/baby cots in a bedroom is 1.

Can you provide baby cot or high chair?

Yes, we can, please state at the time of booking what equipment you would like and the items will be ready and waiting at the property for you (free of charge).

Can I bring my pet?

Many guests have allergies and we try to provide an antigen-free environment, therefore we do not allow pets.

Features & Amenities

The properties come with bed linen and bath towels, or do I need to bring my own?

The home will be equipped with all the basic necessities. All the beds will be made with fresh linens and bath towels will be provided. And will be changed once again every week (for stays longer than 7 nights) or at any other time if the costumer exceptionally requests against an extra fee.

If you would like beach towels, we recommend bringing those with you.

Is there anything we need to bring, are your properties fully equipped?

We want you to feel at home the moment you arrive. We provide everything from towels, bed linens, dishes, cookware, appliances, irons and ironing boards to hair dryers. We try to describe each apartment in detail on our website but feel free to ask for more details on any given property.

If you need to bring small additional appliances (such as electric razors, curling irons) you will need to bring AC adaptors for the European 220-volt current. Adaptors can easily be purchased at the airport, or some local stores.

WhatTV channels I will have?

Most of our properties have cable or satellite TV. In case your apartment is equipped with a box, you must tune the TV to AV1, select the receiver and then the channel of your choice. In case your apartment is not equipped with a box just choose the channels using the remote.

How is the Internet Access?

Most of our properties have Free Internet Wi-Fi. All the properties have the information about the network name and password.

Check-in & Check-out

What time can I check-in and Check-out?

The properties are available from 15.00 on the day of arrival and must be vacated until 11:00 on the day of departure.

To welcome you with no delays after the booking is confirmed we will send a reservation link where you can fill all the travel information (flight number, arrival time, transport from the airport, name, passport, country, etc.). A member of our Team will meet you at the property.

I if you want to check in before 15:00 or check out after 11:00 depending on your travel schedule, we’ll do our best to accommodate youdepend on our availability. Please be sure to verify and confirm your arrival / departure time.

Location & Access

How will I find the property and obtain the keys?

We will e-mail check-in instructions prior to your stay including driving directions. This document will also contain the key handover instructions and a contact number should you require any assistance. Alternatively book our transfer and let the driver take care of it for you.

Housekeeping & Maintenance

There are Cleanings included?

A weekly clean with change of linen and towels is included in the price for stays longer than 7 nights. If you need additional cleaning services please let us know at the time of booking. This service will be charged apart from the booking rate, and its price will vary depending on the property and number of guests.

On your departure, the accommodation should be left in a reasonable condition but you don’t need to worry about cleaning: we’ll take care of it.

Can I not pay the cleaning fee if I clean the home myself, rather than using your cleaning services?

No. Guests are not allowed to clean after their own stay. Our housekeepers meet very strict guidelines and are required to clean the home after each guest vacates.

We've run out of toilet paper. Can you bring us some more?

Rent4Rest provides a starter kit of supplies only. If you think you will need more than what is provided, please make sure to bring some with you.

We can't get the TV/internet/AC/etc. working. Are there instructions in the house?

You should have received an email from us with check-in instructions that includes a link to a digital guidal. You will have access to all your house instructions. However, if no instructions are found or if you need further assistance please contact us at +351 91 9897275.

What can I do if something happens during my stay?

We are available 24 hours a day, 7 days a week to assist you. Please contact us on +351 91 9897275 if you need any help or if anything doesn’t work properly, and we’ll try to fix it quickly.

After your stay

What is your lost and found policy?

We will return your lost item to you if you call us within two weeks of your departure date. We do charge a 15€ fee to cover the cost of labor, drive time, and postal fees. Any items not claimed within two weeks will be donated to a local charity.

13/01/2018