FAQ

How can I book?

Bookings can be made directly via the website, email or phone call.

At the moment of booking, 30%, of the total price of your stay, will be charged. The rest plus the refundable security deposit will be payed 30 days before arrival. If you are booking within 30 days, we will ask for full payment up front. Upon receipt of the deposit we will send all the necessary information: property instructions, greeter information and rent receipt.

What payment methods do you accept?

You can pay by Credit Card (PayPal) online using our secure server or bank wire transfer. We will send you full instructions on how to pay when you book. All rentals require a separate payment of a refundable security deposit for potential damages. Payment of the security deposit should be made by Credit Card (PayPal).

What is and when I will receive my Refundable Security Deposit?

The Security deposit paid will be refunded in a maximum of 7 days after check-out once the rental is inspected and approved for no damage and if the following criteria are met:

1.) Number of occupants did not exceed the rental contract;

2.) No damage to the building, furniture, or appliances, was made;

3.) If evidence of smoke was not found once you check out;

4.) There was no noise in the hours of silence from 22:00 to 07:00, according to the artº 292/2000 from 14 November.

What is RENT4REST cancellation policy?

With the exception of “non-refundable rate" reservations or in other situations specified in the booking, the 30% reservation fee will be charged for all canceled reservations. There are no refunds in case of "now-show" or after the check in date for early checkouts.  

If you want to make a booking cancellation or modification, please contact us. If you made a reservation through a different website from ours, please, you must contact them directly for the cancellation.

How will I find the property?

Once the full payment for your booking has been received and you have advised us of your full flight details, we will send you (by email) comprehensive driving directions from the relevant arrival airport to the front door of your accommodation. This document will also contain the key handover instructions and a contact number if you require any assistance; it is therefore imperative that you print this document and remember to take it with you. Alternatively book our private transfer and let the driver take care of it for you.

Where will the keys be?

Arrival instructions for the property you have booked will be supplied once full payment has been received. Please remember to print this document and take it with you.

What time can I check in?

We need to know your arrival time in advance, so a member of our team can meet you at the front door of the apartment building/villa. Some of our properties have self check in system, all the information will be on the “Arrival Instructions” document that you will receive after booking.

The properties are available from 15.00 on the day of arrival and must be vacated until 11:00 on the day of departure. Some properties have a late check in fee applied to check-in from 22:00 to 08:00AM.

I if you want to check in before 15:00 or check out after 11:00AM depending on your travel schedule, we’ll do our best to accommodate you depend on our availability. Please be sure to verify and confirm your arrival / departure time.

The properties come with bed linen and bath towels?

Bed linens and towels are provided and included in your daily rate.

Whenever a new costumer arrives all sheets, towels and pillowcases are changed and will be changed once again every week (for stays longer than 7 nights) or at any other time if the costumer exceptionally requests, against an extra fee.

How About Cleaning?

The properties are cleaned prior to your arrival.

A weekly clean with change of linen and towels is included in the price for stays longer than 7 nights. If you need additional cleaning services please let us know at the time of booking. This service will be charged apart from the booking rate, and its price will vary depending on the property and number of guests.

On your departure the accommodation should be left in a reasonable condition but you don’t need to worry about cleaning: we’ll take care of it.

What can I do if something happens during my stay?

We are available 24 hours a day, 7 days a week to assist you. Please contact us on 00351 91 9897275 if you need any help or if anything doesn’t work properly, and we’ll try to fix it quickly.

Is there anything we need to bring, are your properties fully equipped?

We want you to feel at home the moment you arrive. We provide everything from towels, bed linens, dishes, cookware, appliances, irons and ironing boards to hair dryers. We try to describe each apartment in detail on our website but feel free to ask for more details on any given property.

If you need to bring small additional appliances (such as electric razors, curling irons) you will need to bring AC adaptors for the European 220 volt current. Adaptors can easily be purchased at the airport, or some local stores.

What is your children policy?

All children under 3 years stay free of charge when using existing bedding or a baby cot. Maximum capacity of extra beds/baby cots in a bedroom is 1. All children after 3 years old will be charged.

Can you provide baby cot or high chair?

Yes we can, please tell us at the time of booking what equipment you would like and the items will be ready and waiting for you at the property (free of charge).

What TV channels I will have?

Most of our properties have cable or satellite TV. In case your apartment is equipped with a box, you must tune the TV to AV1, select the receiver and then the channel of your choice. In case your apartment is not equipped with a box just choose the channels using the remote.

How is the Internet Access?

Most of our properties have Free Internet Wi-Fi. All the properties have the information about the network name and password.

Is it possible to smoke in the properties?

Sorry, all our properties are strictly non-smoking. Your security deposit will be charged if we need to clean the apartment or use products to eliminate odors.

Can I bring my pet?

Many guests have allergies and we try to provide an antigen-free environment, therefore we do not allow pets.